...just back from delhi after a harrowing flight on go air. you call before you leave home, "it's on time sir"...you check in, "it's on time sir". you're waiting in the the departure lounge that resembles a railway stn, no announcement. 15mins after the flight was supposed to take off, there's an announcement that the flight is going to be 30min late. 1hr later the crowd's getting restive...still no announcement. 30mins later we gherao 2 young walkie-talkie totting go-air ground staff. they plead ignorance innocence whatever...we're getting angrier...
turns out that the flight has come in from bombay n that a connecting flight to jammu has been cancelled, so the passengers on board are refusing to deplane!! duty manager is on board trying to coax the passengers to get off. meanwhile, no announcements, no senior "responsible" staff. we start go-air hai hai! the cisf comes by, the airport manager comes by...protests get more vociferous. go-air are sorry! but no offer for refreshments, still no announcement, no offer to put us on other available flights, no refund..but they are sorry!
the commandos are called in n the passengers de-plane n we board the aircraft 2 hours after the scheduled time of departure. on board too they are sorry. but they won't provide us with a complimentary snack or drink. they won't even provide you with a complaint form or passenger feedback form! utterly disdainful disrespectful dispicable behaviour!!
so, the long n short of it - pay that 2/300 extra fly indigo, spice, jetlite, deccan, etc BUT DO NOT FLY GO AIR!